Return, Refund, and Cancellation Policy

At Azym International Private Limited, we strive to ensure customer satisfaction. This policy outlines the terms and conditions for returns, refunds, and cancellations of purchases made through our website.

1. Returns

• Customers can request a return within 20 days of receiving the product.

• The product must be unused, in its original packaging, and in the same condition as received.

• Returns are not applicable for digital products, services, or perishable items.

• Customers must provide proof of purchase when requesting a return.

• Return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.

2. Refunds

• Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of the refund.

• Approved refunds will be processed within 7 business days and credited to the original payment method.

• Partial refunds may be granted in cases where products show signs of use or damage.

• Shipping costs are non-refundable unless the refund is due to an error on our part.

3. Cancellations

• Orders can be canceled within 24 hours of placement without any charges.

• If the order has already been shipped, cancellation is not possible, but the customer may request a return after receiving the product.

• Digital products and services cannot be canceled after purchase.

4. Exceptions

• Certain products or services may have different return or refund policies, which will be specified at the time of purchase.

• Sale or clearance items may not be eligible for returns or refunds.

5. How to Initiate a Return, Refund, or Cancellation

To initiate a request, please contact our support team at support@azym.app with your order details. We will guide you through the process and provide necessary instructions.

We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.

For further assistance, feel free to contact us.